Palo Alto, California

Robot Service Triage Specialist

We are pioneering the development of advanced humanoid robots designed for household use, with a mission to create an abundant supply of labor through safe, intelligent humanoids. As we scale from research and development to full-scale manufacturing, we seek a dedicated and organized Robot Service Triage Specialist to support our Service Team.

As a Robot Service Triage Specialist at 1X Technologies, you will be at the forefront of ensuring our humanoid and AI-powered robots operate safely, efficiently, and reliably in customer environments. This role demands a hands-on, technically skilled individual capable of rapid problem-solving, meticulous diagnostics, and seamless cross-functional collaboration to resolve hardware and software issues in the field or remotely.

Responsibilities

  • Rapidly diagnose issues across mechanical assemblies, sensors, actuators, control boards, and firmware on 1X robots deployed in customer-facing or test environments.

  • Review telemetry logs, video clips, and system data (e.g., EtherCAT, CAN) using proprietary 1X tooling and visualization interfaces.

  • Execute and validate robot routines (e.g., movement cycles, service diagnostics) to isolate hardware/software root causes.

  • Perform field-level electrical debugging and minor hardware repairs, including probing, soldering, or connector inspection when needed.

  • Initiate detailed repair actions by coordinating with service technicians, and ensure timely resolution through follow-ups.

  • Update and contribute to the robot service manual by documenting recurring triage workflows and verified fixes.

  • Maintain detailed case logs, failure statistics, and service KPIs to support engineering feedback loops and system design improvements.

  • Collaborate closely with our Robotics, Firmware, Mechanical, and Support Engineering teams to triage and resolve complex, multi-domain system issues.

  • Participate in the development and refinement of field service procedures, remote diagnostics tools, and robot health analytics.

Requirements

Apply Now