Service Training Specialist

Target start date: Immediately. 

Location: Mountain View & Palo Alto, US (The role requires the candidates to be able to travel across different sites.)

Since its founding in 2015, 1X has been at the forefront of developing advanced humanoid robots designed for household use. Our mission is to create an abundant supply of labor via safe, intelligent humanoids. 

We strive for excellence in all we do, solving some of the hardest problems in robotics with the world’s most talented individuals. Every part of our robots is designed and produced in-house—from motor coils to AI—reflecting our vertically integrated approach. At 1X, you’ll own real projects, be recognized for your achievements, and rewarded based on merit.

We believe the best work is done when collaborating and therefore require in-person presence in our office locations. 

As we scale from research and development to full-scale manufacturing, we are looking for a Service Training Specialist to build and deliver the programs that ensure every technician, service partner, and customer knows how to operate, maintain, and troubleshoot our humanoid robots. In this role, you will develop training materials, deliver hands-on instruction, and continuously improve our certification and onboarding processes to support a growing fleet in the field.

RESPONSIBILITIES

• Develop and maintain training materials and curricula for internal technicians, external partners, and customers, including classroom, digital, and hands-on content

• Deliver training sessions both onsite and virtually, ensuring consistent messaging and high knowledge retention

• Build and manage the certification process for field technicians, including assessments, recertification, and tracking

• Collaborate with Engineering and Product teams to stay ahead of design changes and incorporate updates into training programs

• Support the setup and maintenance of training environments and rigs, including demo units and fault injection setups

• Manage and administer training content in the Learning Management System (LMS), ensuring accessibility and compliance

• Analyze learner performance and field data (e.g., first-time fix rate, MTTR) to improve training outcomes and impact

• Contribute to the development of field documentation, including job aids and quick reference guides

• Participate in field visits and service calls as needed to stay close to real-world service conditions and collect training insights