Sunnyvale, California
Head of Service Engineering
Target start date: Immediately. Re
Since its founding in 2015, 1X has been at the forefront of developing advanced humanoid robots designed for household use. Our mission is to create an abundant supply of labor via safe, intelligent humanoids.
We strive for excellence in all we do, solving some of the hardest problems in robotics with the world’s most talented individuals. Every part of our robots is designed and produced in-house—from motor coils to AI—reflecting our vertically integrated approach. At 1X, you’ll own real projects, be recognized for your achievements, and rewarded based on merit.
We believe the best work is done when collaborating and therefore require in-person presence in our office locations.
As we scale from research and development to full-scale manufacturing, we are looking for a Head of Service Engineering to be the primary interface between the hardware engineering team and the field service team. As an individual contributor, this person will be the most senior point of reference and knowledge for the service community and will participate in and influence the design and manufacturing process to deliver better service outcomes. This role involves overseeing complex robot repairs, developing maintenance protocols, and ensuring the ongoing reliability and performance of our robots. We are looking for individuals with hands-on experience, and a proactive "get-things-done" attitude, who excel in both long-term strategic planning and day-to-day execution of practical tasks.
What You’ll Get By Joining Our Team
- You can shape the future of humanoid robots.
- You will have the autonomy to improve all aspects of your technical skills.
- You’ll join an agile and diverse, global team.
Why this job is exciting
Every day is different! You will get to
Influence the design and manufacturing process to deliver better service outcomes.
Work with the Field Service team to ensure NEO is serviced efficiently.
Gain experience with cutting edge technology and improve all aspects of your technical skills.
Within one month, you will…
Learn the ropes of how our technology works.
Be involved in servicing NEO together with our service techs.
Within three months, you will…
Define the procedures and tools necessary to service NEO in the field.
Create awareness and knowledge in the company about service engineering.
Collaborate with the Field Service and Customer Success teams to prepare NEO for a commercial rollout.
Within one year, you will…
Lead a small team of Service Engineers.
Help scale up service support for a growing fleet of NEOs.
Responsibilities:
- Serve as the primary interface between hardware engineering and field service teams, facilitating communication and collaboration.
- Participate in and influence the design and manufacturing process to enhance serviceability and reliability of robots.
- Oversee complex robot repairs and ensure timely and effective resolution of technical issues.
- Develop and implement maintenance protocols to ensure ongoing robot reliability and performance.
- Monitor and analyze service data to identify trends and areas for improvement.
- Ensure compliance with all relevant safety and quality standards.
- Provide technical training and support to field service technicians as needed.
- Work closely with the Field Service and Customer Experience Manager to ensure seamless integration of service operations.
- Drive continuous improvement initiatives to enhance service quality and efficiency.